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Ombudsman calls for greater protection for landlords
Christopher Hamer, the Property Ombudsman, is demanding that whichever party wins General Election urgently legislates to improve protection for both landlords and tenants who employ letting agents.
In his annual report the Ombudsman urges swift action to be taken because of the increasing activity in the lettings market
According to his report, the fact that letting agents were not covered by the provisions of the Consumers, Estate Agents and Redress Act is an “alarming inconsistency”.
It was also recommended that landlords and tenants only use agents who are members of a recognised trade association or any agent who is a member of The Property Ombudsman scheme.
The proportion of the Ombudsman’s workload related to lettings disputes rose from 28% to 49% of his workload last year.
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